Guest information
Booking Terms
Last updated: 7 August 2026. The website sends a booking enquiry only. A stay is not reserved until the property confirms it in writing and you accept the stated payment and cancellation conditions.
1. Enquiry and confirmation
Displayed room and activity prices are starting or indicative amounts. After receiving your dates and guest details, the property will confirm availability, room or bed arrangement, total price, taxes, meal plan, included services, payment schedule and cancellation or refund conditions. That written quotation takes precedence over a reference price on the website.
2. Currency conversion
The site converts USD reference prices using the latest daily rates available from its exchange-rate provider. Converted amounts are for convenient comparison and are not a guaranteed settlement rate. The currency, exchange rate and amount due will be stated in your quotation.
3. Payments
Do not send payment-card details through WhatsApp. Use only a payment method and account confirmed through the property’s official contact. Any deposit, balance deadline and refund rule must appear in the written booking confirmation.
4. Guest details and occupancy
You are responsible for supplying accurate dates, adult and child numbers, contact information and special requirements. Room occupancy limits apply. Requests for extra beds, specific bed configurations, accessibility support or dietary needs are subject to written confirmation.
5. Check-in and check-out
Standard check-in is from 14:00 and standard check-out is by 12:00. Early arrival or late departure is subject to availability and may involve an additional charge confirmed in advance. Guests may be asked for appropriate identification at check-in.
6. Activities and transfers
Hikes, waterfall visits, Ambuluwawa excursions and transfers are arranged on request. Routes, duration, transport, guide service, entrance tickets, meals and pricing must be confirmed before acceptance. Plans may change or be cancelled for weather, road, safety or local-access reasons. Follow the guide’s safety instructions and disclose relevant mobility or health limitations before confirming an activity.
7. Property conduct and responsibility
Guests must respect the property, staff, neighbours and other guests. Damage caused by a guest may be charged after reasonable evidence is provided. Keep personal valuables secure; responsibility for loss is subject to applicable Sri Lankan law and the circumstances of the event.
8. Changes, cancellations and no-shows
The specific change, cancellation, refund and no-show rules included in your written quotation apply to that booking. Ask for clarification before payment if any condition is unclear.
9. Contact
For a booking question, call or WhatsApp +94 76 699 4965. Location: No. 284/11/F, Wariyagala Waththa, Wariyagala–Illagolla Road, Nillamba 20418, Kandy, Sri Lanka.